Oversee is looking for a GDS Operations Support Specialist to deliver vital support to new and existing customers, ensuring a seamless travel experience by applying deep GDS expertise and a problem-solving mindset. You will take ownership of operational processes, drive continuous improvements, and be part of a high-performing team shaping the future of corporate travel.
What You'll Do
- Provide exceptional support to customers, handling queries through Zendesk with speed and professionalism.
- Analyze customer performance, identify trends, and proactively recommend improvements.
- Manage rebookings, refunds, and exchanges efficiently across multiple GDS platforms.
- Investigate failed bookings, determine root causes, and contribute to solutions that prevent recurrence.
- Use internal reporting tools to track key metrics, identify issues, and escalate as needed.
- Collaborate with internal teams to optimize operational processes and improve service delivery.
- Support product development by providing operational insights, testing functionality, and identifying potential challenges.
- Continuously seek opportunities to enhance our products, services, and customer experience.
What We're Looking For
- Strong working knowledge of multiple GDS platforms such as Galileo/TP+, Sabre, and Amadeus.
- Quick to learn and adapt to new tools, systems, and operational processes.
- Take initiative, own your responsibilities, and continuously seek to improve.
- 3+ years of experience in TMC Operations or a similar role.
- Fluent in spoken and written English.
- Highly organized with strong prioritization skills in a fast-paced environment.
- Collaborative team player with a positive attitude and a commitment to delivering results.
Nice to Have
- Experience working with NDC.
Technical Stack
- Zendesk
- Galileo/TP+
- Sabre
- Amadeus
Team & Environment
You will join a high-performing team within a dynamic, fast-paced, and positive environment focused on reimagining how corporate travel is managed.
Work Mode
This role offers the flexibility to work remotely from Poland.
We are proud to be an equal opportunity workplace. We provide employment opportunities without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
