Harris, part of the Cognera division, is hiring a GCM Client Administrator III in the UK. This role leads all aspects of Global Capital Markets trust or entity administration for high net-worth private and institutional clients. You will serve as the primary point of contact, maintaining daily interaction to address inquiries and facilitate complex requests.
What You'll Do
- Oversee client relationships, making appropriate recommendations regarding the design and administration of institutional or corporate trust accounts.
- Assist senior account representatives in revenue-generating activities by providing recommendations, preparing documents, and participating in meetings.
- Manage the daily implementation of client strategies.
- Foster client relationships with your assigned client base as the primary contact and recommend ways to enhance the client experience.
- Resolve problems and respond to client requests in a timely manner.
- Manage relationships with internal and external service partners, assessing and resolving issues.
- Develop and maintain a high level of industry knowledge applicable to the business.
- Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
- Provide and maintain appropriate levels of controls to minimize losses.
- Provide effective support, coaching, and mentoring to any assigned team associates.
- Understand and adhere to the company’s risk and regulatory standards, policies, and controls.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points.
- Complete other related duties as assigned.
What We're Looking For
- A Bachelor’s degree and a minimum of 1 year of relevant work experience with direct client contact.
- In lieu of a degree, a combined minimum of 5 years of higher education and/or work experience, including a minimum of 1 year of relevant work experience with direct client contact.
- A strong focus on customer service and satisfaction.
- Excellent verbal and written communication skills.
Nice to Have
- A Bachelor’s degree focused on Finance, Business, Economics, or Accounting and a minimum of 2 years of relevant work experience with direct client contact.
- CCTS (Certified Corporate Trust Specialist) certification if the role has a corporate trust focus.
- Strong skills in pertinent software applications, with the ability to rapidly learn new ones.
- Experience working effectively in a team environment.
- Strong interpersonal skills with the ability to build a significant level of trust with clients.
- Self-confidence and a proven ability to work well with highly capable and successful individuals.
- Strong analytical ability.
- Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.
- Experience contributing to positive working relationships while maintaining integrity and professionalism.
Team & Environment
You may mentor and provide guidance to less experienced personnel or other staff. The role supports senior account relationship managers.
Work Mode
This is a local-city position based in London, United Kingdom.
Harris is an equal opportunity employer.
