Autism Parenting Magazine is hiring a Fully Remote Customer Service Representative to provide essential support to families affected by autism. You will deliver exceptional service through structured problem-solving, reliable coverage during US hours, and a genuine passion for helping others.
What You'll Do
- Provide exceptional email and chat support with timely, accurate, and empathetic responses.
- Document customer interactions, track issues, and escalate complex inquiries as needed.
- Respond to social media messages and comments professionally, maintaining a positive brand presence.
- Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience.
- Perform tasks like data entry, summit hosting, and email outreach.
- Collaborate with internal teams to improve processes, systems, and the overall customer experience.
- Communicate clearly during meetings, camera use encouraged to foster connection.
What We're Looking For
- 2+ years of experience in customer service, particularly in email, phone or video support.
- A service-first mindset—genuinely cares about helping others.
- Excellent written and spoken English.
- Strong problem-solving skills and the ability to think on your feet.
- High attention to detail and comfort following established processes.
- Confidence working independently and as part of a team in a fully remote environment.
- Familiarity with customer service tools (Freshdesk or similar) and social media platforms.
- Access to a quiet workspace, reliable internet, and a fast computer with webcam.
Nice to Have
- Supervisory, 3rd level support or QA experience.
- Tech-savviness, comfortable learning and using new systems quickly.
- Comfortable attending video calls and screen shares with customers or team members.
- Demonstrating a can do attitude, performing tasks outside of the job description.
Technical Stack
- Hubstaff, Freshdesk or similar customer service tools.
Team & Environment
You'll join a global, remote-first team spanning the UK, USA, Philippines, South Africa, and Eastern Europe. We follow the Entrepreneurial Operating System (EOS) for alignment and accountability.
Benefits & Compensation
- Compensation: $1000-$15000 USD Per month.
- Full-time, fully remote position.
- Join a high performing, mission-driven team that values collaboration and adaptability.
- Earn 1 hour of annual leave for every 16 hours worked, and 1 hour of sick leave for every 80 hours worked.
- Ongoing training and career development opportunities.
Work Mode
This is a full-time, fully remote position open to global candidates.
Autism Parenting Magazine is a fast-growing, high-energy publishing company dedicated to making a real difference. We thrive in a fast-paced, high-performance environment built on transparency, collaboration, and accountability.
