Autism Parenting Magazine (APM) is looking for a Fully Remote Customer Service Representative to provide compassionate support to families affected by autism. In this crucial role, you will be the first point of contact, helping users navigate our resources and delivering timely, accurate, and empathetic solutions.
What You'll Do
- Provide exceptional email and chat support with timely, accurate, and empathetic responses.
- Document customer interactions, track issues, and escalate complex inquiries as needed.
- Respond to social media messages and comments professionally, maintaining a positive brand presence.
- Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience.
- Perform tasks like data entry, summit hosting, and email outreach.
- Collaborate with internal teams to improve processes, systems, and the overall customer experience.
- Communicate clearly during meetings, camera use encouraged to foster connection.
What We're Looking For
- Several years of experience in customer service, particularly in email, phone or video support.
- A service-first mindset—genuinely care about helping others.
- Excellent written and spoken English.
- Strong problem-solving skills and the ability to think on your feet.
- High attention to detail and comfort following established processes.
- Confidence working independently and as part of a team in a fully remote environment.
- Familiarity with customer service tools (Freshdesk or similar) and social media platforms.
- Access to a quiet workspace, reliable internet, and a fast computer with webcam.
Nice to Have
- Supervisory, 3rd level support or QA experience.
- Tech-savviness, comfortable learning and using new systems quickly.
- Comfortable attending video calls and screen shares with customers or team members.
- Demonstrating a can do attitude, performing tasks outside of the job description.
Technical Stack
- Freshdesk or similar customer service tools
- Social media platforms
- Hubstaff
- Zoom
Team & Environment
You'll join a global, remote-first team spanning the UK, USA, Philippines, South Africa, and Eastern Europe. The team follows the Entrepreneurial Operating System (EOS) for alignment and accountability.
Benefits & Compensation
- Full-time, fully remote position.
- Join a high performing, mission-driven team that values collaboration and adaptability.
- Earn 1 hour of annual leave for every 16 hours worked, and 1 hour of sick leave for every 80 hours worked.
- Ongoing training and career development opportunities.
- Compensation: $1450-$1750 USD Per month (gross salary, contractor responsible for own taxes).
Work Mode
This is a fully remote, global position open to candidates in the UK, USA, Philippines, South Africa, and Eastern Europe.
Autism Parenting Magazine is an equal opportunity employer.
