Centria Autism is looking for a Remote Markets Agent to deliver comprehensive support to customers throughout their vehicle journey. In this role, you will be the main point of contact, ensuring a seamless experience from remote pickup through maintenance and return by coordinating services and managing customer needs.

What You'll Do

Assist customers with remote vehicle pickup through phone, SMS, email, and messaging platforms.
Guide customers through vehicle setup and ensure all required documentation is completed and submitted.
Update internal systems accurately with customer, vehicle, and service information.
Receive, document, and manage customer-reported issues including mechanical concerns, tire services, and towing needs.
Schedule service appointments with approved vendors and identify new vendors when necessary.
Follow up with vendors on repair status and payments until services are completed.
Conduct bi-monthly (every 10,000 miles) maintenance follow-ups for all assigned remote market vehicles.
Manage accident and claims follow-ups, ensuring customer and vehicle safety.
Collect vehicle condition reports, invoice customers for damages, follow up on payments, and coordinate vehicle returns.
Coordinate vehicle retrieval from impound lots, including towing arrangements and payment follow-up.
Support customer requests related to vehicle swaps and upgrades.
Follow up with vendors regarding pending repairs, windshield replacements, and parts installations.
Coordinate parts orders from main offices and schedule repairs upon parts arrival.
Schedule towing services through approved vendors or third-party platforms such as Honk or Urgently and confirm service completion.
Assist customers with rideshare-related questions and app usage.
Perform daily outbound and inbound communications with customers, service centers, towing companies, and repair shops.
Conduct collections follow-ups with customers regarding outstanding balances, negotiate payment arrangements, and track compliance.
Maintain organized records, follow-ups, and task tracking to ensure timely resolution of all assigned cases.

What We're Looking For

High school diploma or equivalent.
Ability to work remotely and independently with minimal supervision.
Availability to perform outbound calls and ongoing customer follow-ups during assigned working hours.
Reliable internet connection, computer, headset, and phone access suitable for VoIP or cloud-based systems.
Strong customer service orientation with a problem-solving mindset.
Excellent verbal and written communication skills in English.
Strong customer-focused approach with empathy and professionalism.
Ability to manage multiple cases, follow-ups, and priorities simultaneously.
Strong organizational and documentation skills with attention to detail.
Ability to negotiate payment arrangements and handle sensitive conversations professionally.
Problem-solving skills with the ability to think proactively and propose solutions beyond standard procedures.
Comfortable working independently within a team-oriented environment.
Ability to track tasks, deadlines, and follow-ups without direct supervision.
Proficiency with email, CRM systems, ticketing tools, spreadsheets, and messaging platforms.

Nice to Have

Post-secondary education in business, communications, customer service, or a related field.
Prior experience in customer support, fleet operations, logistics, automotive services, call center operations, or collections.
Experience working with vendors, service providers, or third-party platforms.
Spanish language skills.

Technical Stack

CRM systems and ticketing tools.
Spreadsheets and messaging platforms.
Slack for team communication.
VoIP or cloud-based phone systems.

Team & Environment

You will work independently while collaborating with internal teams to ensure operational efficiency and customer satisfaction across remote markets.

Benefits & Compensation

Compensation: $7.00 USD hourly.

Work Mode

This is a fully remote position for candidates located in the Philippines.

Centria Autism is proud to be an equal-opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, sex, age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability, or any other characteristic protected by law.