Autism Parenting Magazine (APM) is looking for a fully remote Customer Service Representative to serve as the first point of contact for our growing global community. In this role, you’ll deliver compassionate and efficient support across email, chat, and social media while collaborating with internal teams to improve processes and enhance the customer experience during core U.S. business hours.
What You'll Do
- Provide exceptional email and chat support with timely, accurate, and empathetic responses
- Document customer interactions, track issues, and escalate complex inquiries as needed
- Respond to social media messages and comments professionally, maintaining a positive brand presence
- Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
- Perform tasks like data entry, summit hosting, and email outreach
- Collaborate with internal teams to improve processes, systems, and the overall customer experience
- Communicate clearly during meetings, camera use encouraged to foster connection
What We're Looking For
- Passionate about helping people and delivering exceptional support without feeling rushed or robotic
- Thrives on structure and enjoys problem-solving
- Takes pride in making every interaction count
- Must be available to work core hours: 8:00am – 5:00pm U.S. Eastern Time (New York), Monday to Friday
- Reliable coverage during U.S. hours to ensure timely, high-quality support for the global community
- Ability to attend weekly team meetings, which may require an early start once per week
- Willingness to provide occasional weekend coverage (typically 1–2 Saturdays per month, up to 4 hours), scheduled in advance
Technical Stack
- Hubstaff
- Zoom
Team & Environment
- Global, remote-first team spanning multiple countries, growing by the day
- Remote-first, fast-growing organization using the Entrepreneurial Operating System (EOS) for alignment and accountability
Benefits & Compensation
- No expectation of late-night, overnight, or on-call work outside agreed hours
- Time off provided during the week for occasional weekend coverage
- Weekly virtual meetings to stay aligned and foster transparency, collaboration, and accountability
- Opportunity to work in a high-performance, fast-paced environment with a meaningful global impact
- Part of a global team across the UK, USA, Philippines, South Africa, and Eastern Europe
Work Mode
- Fully remote with fixed core hours: 8:00am – 5:00pm ET, Monday to Friday
- Occasional weekend coverage required (typically 1–2 Saturdays per month, up to 4 hours), scheduled in advance with compensatory time off
- Team members located in the UK, USA, Philippines, South Africa, and Eastern Europe
