Mercier Consultancy MD is hiring a French Speaking Customer Service for Automotive Company - Remote in Greece

We are excited to share an opportunity for French-Speaking Customer Service Representatives in the automotive sector, offering remote work from Greece. This role is ideal for professionals passionate about automotive services and delivering outstanding customer support. As a representative, you'll assist clients in French, guiding them through automotive product and service inquiries. Key Responsibilities - Process customer inquiries about automotive products, service scheduling, warranties, and technical support through phone, email, and chat in French - Provide comprehensive details about vehicle characteristics, specifications, and available configurations - Support customers with order tracking, account management, and problem resolution - Accurately record customer interactions in the CRM system to ensure quality service and follow-up - Coordinate with technical support and sales departments to develop holistic solutions for customer needs - Maintain current knowledge of automotive industry trends and organizational offerings Requirements - Native or near-native French language skills (written and spoken); English proficiency is beneficial - Previous customer service experience, preferably in automotive industries - Outstanding communication and interpersonal capabilities with a customer satisfaction orientation - Demonstrated ability to resolve challenges swiftly while maintaining a positive approach - Skilled at managing multiple responsibilities and prioritizing effectively in dynamic environments - Proficiency with customer service software and CRM platforms - Flexibility to work varied hours, including evening and weekend shifts as necessary Benefits - Competitive Monthly Compensation - 2 Additional Annual Salary Payments - Comprehensive Relocation Support - Fully Sponsored Training Program - Comprehensive Health Coverage - Additional Attractive Perks