Acorns is looking for a Freelance Community Manager to be the voice and heart of our social media presence. You will be responsible for managing social media comments, executing engagement strategies, and providing direct support to ensure our community feels heard, valued, and empowered.
What You'll Do
- Monitor and respond to comments, mentions, and direct messages across all social platforms (Instagram, TikTok, X, Facebook, Reddit, YouTube) with empathy and brand-aligned precision.
- Implement creative tactics to spark meaningful conversations and increase positive community sentiment.
- Act as a primary support bridge, escalating technical issues or complex inquiries while maintaining a helpful and human touch.
- Identify and participate in trending cultural moments and real-time social conversations to keep Acorns relevant.
- Track community trends, feedback, and recurring questions to provide actionable insights for future content ideation.
- Uphold the Acorns values—Lead With Heart and Always Build Trust—in every digital interaction.
What We're Looking For
- Proven experience managing high-volume social communities for consumer brands.
- Ability to write in a tone that is approachable, professional, and mission-driven.
- A high degree of creativity with the ability to brainstorm 'outside the box' engagement ideas.
- A 'find a way' mentality to resolve customer concerns quickly and creatively.
Team & Environment
You will work closely with the Social Media Manager.
Benefits & Compensation
- Competitive freelance rates.
- A talented and motivated team who care deeply about one another, our mission, and our customers.
- The opportunity to solve big societal challenges through meaningful work.
Work Mode
This is a global freelance role.
Acorns is an equal opportunity employer.
