Role Overview
We need a sharp, analytical Fraud Specialist to protect the integrity of our lending platform. You'll be responsible for identifying potential fraud in customer applications using specialized tools and thorough review practices. Your work ensures both security and trust across the customer journey.
Key Responsibilities
- Examine loan applications using fraud detection platforms and verify documentation for compliance and accuracy
- Respond promptly to customer inquiries through support systems like Zendesk, maintaining clarity and professionalism
- Log and track customer feedback, issues, and interactions using CRM tools, dashboards, and audit logs
- Collaborate with internal teams to complete departmental tasks and refine operational workflows
- Contribute to the evaluation and improvement of company procedures related to fraud prevention and underwriting
What You Need
- Minimum of five years of experience in underwriting, fraud analysis, or related roles within U.S. loan or mortgage environments
- Proven ability in customer-facing financial services roles
- Strong command of English, both written and verbal, with attention to clarity and precision
- Advanced proficiency in MS Excel, including formulas and data functions
- Excellent organizational, communication, and investigative abilities
- Current residence in the Philippines required
Nice to Have
- Experience with SQL for data querying and analysis
Tools We Use
Fraud detection software, Zendesk, CRM platforms, Excel, SQL, real-time dashboards, and system logs.
Work Environment
This is a fully remote, permanent work-from-home role open only to candidates based in the Philippines. We value precision, efficiency, and clean processes—our culture emphasizes thoughtful analysis, simplicity in design, and fast, decisive action.
Compensation & Benefits
Monthly salary ranges from Php70,000 to Php80,000. Additional benefits include company-provided equipment, health coverage (HMO), and a permanent remote setup.
