Responsibilities
- Spend over half of your time physically present at customer locations in Birmingham, AL
- Develop a deep, firsthand understanding of how customers operate by observing staff and workflows across roles
- Quickly build and test software tools and integrations on-site to address immediate needs and validate concepts
- Diagnose and resolve complex technical and operational problems in diverse and often challenging environments
- Convert insights gathered in the field into precise technical specifications for development teams
- Manage all aspects of technical integration, including APIs, data flows, system interfaces, and secure deployments
- Collaborate with developers to ensure product features meet actual operational demands
- Communicate customer technical constraints and realities clearly within the organization
- Break down unclear, real-world challenges into defined, actionable engineering tasks
- Support mission-critical customer success by ensuring reliable deployment, connectivity, and system performance
- Provide engineering and product teams with field data and frontline feedback to guide development priorities
- Assist in pre-sales efforts by visiting prospects to demonstrate product capabilities and validate use cases
- Help shape the processes, standards, and culture of the forward deployed engineering team as it grows
Benefits
- Comprehensive medical, dental, and vision insurance coverage
- Unlimited paid time off
- 401(k) plan with 4% safe-harbor employer match
- Equity stake in an early-stage, high-growth company
- Allowance to support home office setup
Work Arrangement
On-site — Birmingham, AL
Other
- Must be based in the US (citizenship preferred or permanent residency required)
- Position requires more than 50% onsite time in Birmingham, AL
- Includes travel to customer locations for pre-sales demonstrations
