About the Role
You will collaborate with clients on-site and remotely to deploy, configure, and troubleshoot systems, adapting core technology to meet specific operational needs while feeding real-world insights back into product development.
Responsibilities
- Deploy and configure systems in client environments
- Diagnose and resolve technical issues during implementation
- Collaborate with clients to understand operational workflows
- Customize solutions to align with client requirements
- Document configurations and deployment processes
- Work alongside engineering teams to relay field feedback
- Support integration with existing client infrastructure
- Troubleshoot performance bottlenecks in real time
- Ensure security and compliance during deployment
- Lead training sessions for client teams
- Monitor system stability post-deployment
- Iterate on configurations based on user feedback
- Coordinate with project managers on timelines
- Escalate technical limitations to core development teams
- Maintain detailed implementation records
- Adapt to diverse technical environments
- Respond to urgent client needs during critical phases
- Validate system functionality before handoff
- Assist in writing technical specifications
- Participate in pre-sales technical assessments
- Optimize deployment workflows
- Ensure consistency across multiple client sites
- Manage client expectations during technical challenges
- Contribute to knowledge base improvements
- Support incident response when needed
Nice to Have
- Experience in field engineering or customer-facing technical roles
- Prior work with enterprise software deployments
- Knowledge of Kubernetes or orchestration tools
- Exposure to CI/CD pipelines
- Security clearance or compliance experience
- Multilingual communication abilities
- Advanced degree in a technical discipline
- Public speaking or training experience
- Open source contributions
- Experience in regulated industries
Compensation
Competitive salary with equity and benefits package
Work Arrangement
Hybrid with travel required
Team
Cross-functional team focused on client delivery and product innovation
What We Value
- Practical problem-solving over theoretical perfection
- Clear communication with both technical and non-technical audiences
- Ownership of outcomes, not just tasks
- Curiosity and willingness to learn on the job
- Honesty in assessing technical trade-offs
Travel Expectation
- Frequent travel to client sites, typically 40-60% of the time
- Trips may include last-minute changes or extended stays
- Preference for candidates near major transportation hubs
Available for qualified candidates
