Responsibilities
- Manage day-to-day corporate travel operations, including the TMC, online booking tool, and travel portal.
- Serve as the primary escalation point for complex travel issues for attorneys and staff; lead annual business reviews with the TMC.
- Negotiate preferred hotel, air, and car rental agreements; coordinate with office administrators to identify local preferred properties and load rates into tools/portals.
- Train employees on travel tools and policies; act as SME and program ambassador.
- Administer corporate credit card and Business Travel Account (BTA) programs; ensure timely reconciliation, reporting, and payment; coordinate overdue notifications with Accounting.
- Provide logistics support for trials, including hotel blocks, conference rooms, AV, transportation, meals, and shipping of documents/equipment.
- Assist international travelers with visas, passports, and other required documentation.
- Support large meetings and events (e.g., partner retreats), including room blocks, direct billing, and specialized air arrangements.
- Serve as liaison across departments and offices to ensure coordinated service delivery.
- Partner with managers and SMEs to identify goods and services; research and present viable options.
- Implement and optimize firm-wide supplier programs; identify cost-saving opportunities and new solutions.
- Establish and manage vendor relationships to ensure performance against SLAs, contractual obligations, and firm policies.
- Lead and support RFP/RFQ/RFI processes; serve as primary contact for internal clients and bidders.
- Review, draft, and negotiate contract terms and pricing; track obligations, renewals, and key dates; maintain organized electronic contract records.
- Place and track purchase orders; communicate delivery timelines and confirm receipt.
- Monitor potential client–vendor conflicts and coordinate with stakeholders accordingly.
- Prepare and manage budgets for assigned GL accounts and travel-related cost centers; contribute to department budgets.
- Research and explain monthly variances; support forecasting and reconciliation.
- Track cost savings and performance metrics; produce periodic dashboards and status updates.
- Maintain and recommend updates to corporate travel and procurement policies annually.
- Develop, document, and maintain SOPs and guidelines for programs, contracts, and tools; distribute to stakeholders.
- Maintain current knowledge of industry trends, best practices, risk/security standards, and enabling technologies.
Requirements
- Bachelor’s degree + 3+ years in travel, procurement, or vendor/contract administration.
- Strong negotiation, vendor management, and contract analysis skills.
- Financial savvy: budgeting, variance analysis, and Excel proficiency.
- Excellent communication, stakeholder management, and project management skills.
- Detail-oriented, organized, and able to work independently.
Nice to Have
- Expertise in corporate travel operations and procurement best practices.
- Past experience with TMC negotiations.
- Law firm or professional services experience.
Benefits
- excellent benefits
- hybrid remote option allowing flexibility and work-life balance
Work Arrangement
Hybrid
Additional Information
- Occasional overtime and travel may be required.
