Responsibilities
- Handle paperwork related to FMLA and Short Term Disability claims.
- Engage with patients and physician coordinators regarding disability and FMLA documentation using a positive, service-focused approach.
- Manage client requests for medical records while following HIPAA and HITECH compliance protocols.
- Complete disability and leave forms using standardized responses tailored to medical specialty types.
- Respond to incoming calls, manage multiple call lines, and log call details in an Excel tracker with a focus on courteous and attentive service.
- Review and process all requests for protected health information (PHI) to confirm validity.
- Ensure timely completion of patient disability forms within 5 to 7 days of payment receipt.
- Retrieve patient forms and PHI requests daily for billing purposes and upload them to RMS.
- Build and sustain professional connections with all client accounts.
- Track EMR accounts to confirm all requests are received and processed within required deadlines.
- Confirm patient identities using verified identifying information.
- Perform quality checks on incoming PHI submissions to safeguard patient privacy.
- Confirm contact details of requestors, including fax numbers or mailing addresses.
- Maintain and update an Accounting of Disclosure Log for every release of medical records.
- Deliver compassionate and thorough support to patients and their representatives.
Work Arrangement
Remote (Worldwide)
Other
- The organization and its affiliates are Equal Opportunity Employers and utilize E-Verify for employment verification.
- Employment consideration is provided to all qualified applicants regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay status, disability, genetic information, protected veteran status, or other legally protected characteristics.
