Sharecare is hiring a Forms Completion Specialist to manage FMLA and Disability forms with precision and efficiency. This remote role is central to our mission of delivering supportive, high-quality customer service to patients and their providers.
What You'll Do
- Process FMLA and Short Term Disability paperwork in a timely manner.
- Communicate with patients and physician coordinators using a positive, patient-centered approach.
- Process medical record requests with strict adherence to HIPAA and HITECH laws.
- Complete accurate forms by applying industry-standard responses based on the specialty practice.
- Answer incoming calls across multiple lines, log data, and provide respectful, attentive service.
- Validate and process all incoming requests for Protected Health Information (PHI).
- Ensure patient disability forms are completed within a 5-7 day turnaround after payment.
- Pull patient forms and PHI requests daily for invoicing and system entry.
- Establish and maintain professional relationships with all account clients.
- Monitor Electronic Medical Record (EMR) accounts to ensure requests are processed within required timeframes.
- Verify patient information using key identifiers.
- Conduct quality screenings on incoming PHI to safeguard patient data.
- Verify requesting party contact information, including fax numbers and addresses.
- Update and maintain an Accounting of Disclosure Log for all released medical records.
- Provide careful attention and care to patients and their representatives.
What We're Looking For
- 1+ year of prior experience in a medical records department or similar setting.
- Strong computer skills with general working knowledge of Microsoft Word and Excel.
- Excellent organizational skills and the proven ability to multitask.
- A typing speed of at least 50 words per minute.
- Ability to use standard office equipment like fax machines, copiers, and scanners.
- Willingness to learn new equipment and processes quickly.
- Self-motivated, team-oriented nature with proven customer satisfaction skills.
- Excellent verbal and written communication skills.
- Familiarity with medical terminology and standard medical office processes.
- Required experience with FMLA/Disability forms.
Technical Stack
- Microsoft Word
- Microsoft Excel
Work Mode
This is a fully remote position.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
