Manufacturers and Traders Trust Co (M&T Bank) is hiring a Foreclosure Group Leader III to provide specialized leadership within the foreclosure department. You will lead a sub-unit, performing advanced duties related to foreclosure products, regulations, and policies while serving as the lead on critical projects.
What You'll Do
- Lead business unit work teams with responsibility for multiple product lines while monitoring and assigning workflow.
- Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized or sensitive issues.
- Liaise with first line risk and second line of defense personnel to research and resolve complex internal and external customer issues.
- Serve as department lead for special projects impacting the work team.
- Provide reporting to work team leadership and prepare monthly departmental reporting for management.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls. Design, implement, maintain, and enhance internal controls to mitigate risk.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points and issues raised by regulators.
- Complete other related duties as assigned.
What We're Looking For
- A combined total of 5 years of higher education and relevant work experience in a call center or bank operations environment.
- 2 years of work leadership experience.
- Excellent customer service skills with the ability to use tact and diplomacy.
- Strong knowledge of relevant spreadsheet, word processing, and presentation software.
Nice to Have
- Bachelor's Degree.
- Demonstrated work leadership skills.
- Excellent oral and written communication skills.
- Strong knowledge of departmental systems, documents, and procedures.
Team & Environment
The team consists mainly of jobs graded 8 & 9. You will work under minimal supervision. Internal contacts include unit management and other division personnel. External contacts include attorneys, customers, vendors, and outside agencies.
Benefits & Compensation
- Compensation: $26.00 - $43.34 Hourly (USD).
Work Mode
This is a local-city position based in Clanton, Alabama, United States of America.
M&T Bank is committed to fostering a diverse and inclusive workplace.
