Manufacturers and Traders Trust Co (M&T Bank) is hiring a Foreclosure Group Leader III to provide specialized leadership within the foreclosure department. You will lead a sub-unit, performing advanced duties related to foreclosure products, regulations, and policies while serving as the lead on critical projects.

What You'll Do

Lead business unit work teams with responsibility for multiple product lines while monitoring and assigning workflow.
Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized or sensitive issues.
Liaise with first line risk and second line of defense personnel to research and resolve complex internal and external customer issues.
Serve as department lead for special projects impacting the work team.
Provide reporting to work team leadership and prepare monthly departmental reporting for management.
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls. Design, implement, maintain, and enhance internal controls to mitigate risk.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of audit points and issues raised by regulators.
Complete other related duties as assigned.

What We're Looking For

A combined total of 5 years of higher education and relevant work experience in a call center or bank operations environment.
2 years of work leadership experience.
Excellent customer service skills with the ability to use tact and diplomacy.
Strong knowledge of relevant spreadsheet, word processing, and presentation software.

Nice to Have

Bachelor's Degree.
Demonstrated work leadership skills.
Excellent oral and written communication skills.
Strong knowledge of departmental systems, documents, and procedures.

Team & Environment

The team consists mainly of jobs graded 8 & 9. You will work under minimal supervision. Internal contacts include unit management and other division personnel. External contacts include attorneys, customers, vendors, and outside agencies.