Harlow's Casino Resort and Spa is seeking an energetic and motivated Food & Beverage Supervisor. In this role, you will support our Food & Beverage management team in a fast-paced, fun environment, supervising daily operations and ensuring top-notch guest satisfaction.
What You'll Do
- Provide leadership support to the management team during a shift.
- Schedule, organize, and train staff associated with the assigned outlets, adjusting staffing levels according to anticipated volume.
- Process cash reads according to established procedures, handling change and following cash handling procedures.
- Assist in maintaining liquor costs, accurate inventory records, and proper storage of products.
- Handle weekly payroll, tip reporting, and records as assigned by management.
- Supervise the assigning of specific duties to employees for efficient operation of the food and beverage outlets.
- Supervise the clean up of food and beverage areas and proper breakdown and storage of equipment.
- Address all guest compliments and complaints and communicate those concerns to management.
- Provide operational relief to staff when needed while stressing quality, courtesy, and service to ensure 100% guest satisfaction.
- In the absence of the Food & Beverage Manager, ensure all opening and closing duties are completed correctly and promptly.
- May assist the Food & Beverage Manager in running the upscale full-service restaurant in all aspects.
- Aid in the supervision of large parties to ensure guest satisfaction.
- Assist in cultivating and training a professional, upscale F&B service staff.
- Aid in exploring and implementing new opportunities to grow the business, i.e., wine tastings, winemaker events.
- Oversee the day-to-day supervision of the front of the house employees of the restaurant in the absence of the manager.
- Hold staff responsible for company and departmental policies and procedures and process appropriate documentation accordingly.
- May issue a complimentary in accordance with the approved comp matrix.
What We're Looking For
- High school diploma or equivalent.
- One to two years of supervising experience.
- Ability to work flexible hours including weekends and holidays, daylight and evening.
- Strong knowledge of health and safety standards in a food & beverage operation.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, area, circumference, and volume.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Previous Point of Sale experience, preferably with Micros.
- Intermediate computer skills to include Microsoft Office Outlook, Excel and Word.
- Willingness and ability to learn additional skills as assigned by management.
- Candidate must obtain appropriate licensing as set forth by the PGCB and Presque Isle Downs.
- Ability to manage, train and help with employee issues.
- Ability to oversee the quality of the employee’s skills as well as the sanitation and area upkeep.
- Ability to independently lead staff and guide guests comfortably under pressure in a fast-paced environment.
- Strong communication skills and a great work ethic.
Technical Stack
- Micros Point of Sale
- Microsoft Office Outlook
- Microsoft Excel
- Microsoft Word
Team & Environment
You will support the Food & Beverage management team and oversee front of house employees in the manager's absence, reporting to the Food & Beverage Manager.
Benefits & Compensation
- Health insurance (including Vision and Dental) effective the first of the month following 30 days of employment for regular FT Team Members.
- Accrual of Paid Time Off for FT and PT.
- 401k with Company Match – 100% vested at sign up.
- Company Stock Purchase Plan.
- Team Member Engagement.
- Team Member Referral Plan.
Work Mode
This is an onsite position located in Erie, PA.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are an equal opportunity employer.
