Flywire was looking for a Flywire Payment Experience Associate I (Portuguese Speaker ...

Payment Experience Associate I (Portuguese Speaker) Are you prepared to transform your career into an exciting journey? Join our dynamic global team! We are a cutting-edge payments enablement and software organization dedicated to solving complex, high-stakes payment challenges across diverse industries. Our mission is to deliver seamless payment experiences worldwide, supporting over 4,800 clients across education, healthcare, travel, and B2B sectors in 240 countries and territories. With a team representing more than 40 nationalities and 12 global offices, we're seeking passionate professionals to drive our next growth phase. The Opportunity: This role is far beyond traditional customer support. As our Payment Experience Associate, you'll be the critical first point of contact, equipped with comprehensive knowledge of our core business capabilities. You'll guide customers through intricate payment processes, troubleshoot complex inquiries, and serve as a problem-solving expert. Key Responsibilities: - Develop deep understanding of company products and policies - Address customer questions across multiple communication channels - Conduct proactive customer outreach - Solve complex payment challenges utilizing various software tools - Handle daily follow-ups and escalations - Collect and analyze customer feedback - Stay updated on product features and company policies - Support team training and knowledge sharing - Demonstrate flexibility and adaptability Qualifications: - Business proficiency in English and Portuguese - 3 years customer support experience - Ability to work US Pacific Time zone hours - Strong global communication skills - Empathetic and culturally aware communication style - Proven problem-solving capabilities - Data analysis and reporting skills What We Offer: - Competitive compensation - Restricted Stock Units - Employee Stock Purchase Plan - Global induction program - Dynamic international team environment - Wellness programs - Competitive time-off policies - Professional development opportunities Salary Range: $40,000-$48,000 plus benefits We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.