SupportYourApp is hiring a (fluent German & English) Customer Support Consultant (Remote)

Are you passionate about technology? Envision being part of a groundbreaking global tech solutions provider! We're seeking a Customer Support Consultant to join our dynamic team. Embrace a multicultural, multilingual work environment while enjoying the comfort of a home office. Our People First management approach enables you to unlock your potential, master new skills, and conquer challenging objectives. Ready to dive in? Here's what the role entails: • Deliver outstanding customer support through email and phone interactions • Meticulously document cases and escalate complex issues to internal L2 Support Team • Adhere to established internal procedures and standard operating protocols • Engage collaboratively with internal teams to ensure efficient problem resolution • Diagnose and troubleshoot hardware-related challenges for outdoor camera equipment users • Consistently achieve team key performance indicators • Maintain cutting-edge technological awareness • Handle customers' sensitive information with utmost confidentiality • Implement state-of-the-art customer satisfaction strategies Qualifications for success: • Native-level German (C1 or higher) and professional English (B2–C1) proficiency • 1–2 years of demonstrated customer support experience • Advanced analytical and investigative capabilities • Exceptional attention to detail, especially managing sensitive information • Proactive and accountable professional demeanor • Personal computing device with minimum 8Gb RAM and robust internet connectivity (50Mbps download, 40Mbps upload) Bonus Credentials: • Proficiency with Freshdesk platform Compelling Benefits Package: • Consistent 10 AM – 6 PM CET schedule • Full remote work opportunity • Inclusive international workplace • Compensation in USD • Attractive referral bonuses • Comprehensive paid training • Optimal work-life equilibrium • Growth-oriented management • Supportive self-development environment *Specific benefits may vary based on engagement terms. Company Overview: SupportYourApp delivers premium Support-as-a-Service solutions for global tech enterprises. Established in 2010, we've expanded to 8 international hubs, serving clients across 30+ countries in 60+ languages. We prioritize team member experience, offering personalized care and holistic professional development. We celebrate diversity and welcome talents from all backgrounds. Submit your English CV highlighting your exceptional capabilities! Website: www.supportyourapp.com Equal Opportunity Employer: Our candidate assessment remains unbiased, independent of personal characteristics. Personal data processed per Candidate Privacy Notice.