SupportYourApp is establishing a talent bench for future openings as a Customer Support Consultant. You will join a remote, multicultural community to deliver exceptional support for top-tier technology clients, leveraging your fluent German skills.

What You'll Do

Deliver outstanding customer support via calls, chats, and emails.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply the latest customer happiness practices.
Maintain a deep understanding of client solutions and meet KPI targets.
Communicate with developers and cross-functional specialists.

What We're Looking For

Fluent German and English communication skills at the C1 level or higher.
6+ months of experience in a customer support role.
CRM systems expertise.
Strong analytical thinking and research skills.
A positive, proactive, and responsible attitude.
A personal computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download/40 Mbps upload).

Nice to Have

Experience in technical support.

Benefits & Compensation

Provide services during flexible hours.
Opportunity to cooperate fully remotely.
Inclusive international environment.
Compensation in USD.
Rewards for referring friends.
Balance between project workload and personal time, with an internal health policy.
Responsive leadership interested in your development and long-lasting cooperation.
Greenhouse conditions for self-development.
A culture built on trust, with no time-tracking requirements.