Responsibilities
- Deliver multilingual support in French and English
- Respond, troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls
- Maintain regular communication with customers and provide timely updates on open issues and resolutions
- Identify, reproduce, and report bugs clearly to Product and Development teams
- Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience
- Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction
- Accurately document all customer interactions in the CRM system
- Stay up to date with platform updates, new policies, and industry trends
- Manage high volumes of requests during peak travel seasons, holidays, and major events
Benefits
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Arrangement
Remote (Worldwide)
Additional Information
- The position follows Europe/London (GMT+1) schedule and includes evening, overnight, and weekend shifts: Saturdays from 07:00 to 16:00, Sundays from 06:00 to 15:00, Mondays from 23:00 to 08:00, and Wednesdays to Thursdays from 01:00 to 10:00
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- Personal laptop or computer (at least 8Gb of RAM) required
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload) required
