SupportYourApp is looking for a part-time (fluent English) L2 Electrotechnical Support Engineer to join our team remotely from Brazil. You will provide essential technical support for a client in the SaaS, Software, or Hardware sector, taking ownership of complex issues and ensuring customer satisfaction.
What You'll Do
- Provide exceptional technical support via calls and emails.
- Assume full ownership of technical issues from start to resolution.
- Resolve support inquiries of various difficulties.
- Gather and analyze data to ensure all required technical information is collected for complex tickets.
- Process customer inquiries containing technical issues and feedback, providing clear solutions.
- Maintain a deep, working knowledge of our client’s products and services.
- Support on-site activities for technicians, customers, and subcontractors.
- Manage and maintain updated records of failures, maintenance activities, and bugs.
What We're Looking For
- Excellent English communication skills (at least C1 level for both spoken and written).
- 2–4 years of prior experience in technical support, field service, or a related technical role.
- Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing).
- Experience communicating effectively with electricians, contractors, or technically-minded customers.
- Familiarity with reading construction plans or wiring schematics.
- Hands-on experience with Google Workspace and Help Scout or a similar ticketing system.
- Experience with Pipeline Deals CRM and QuickBooks.
- Excellent interpersonal and collaboration skills.
Nice to Have
- Strong troubleshooting, problem-solving skills, and meticulous attention to detail.
Technical Stack
- Google Workspace
- Help Scout (or similar ticketing system)
- Pipeline Deals CRM
- QuickBooks
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a part-time, fully remote position open to candidates based in Brazil. You will be part of a global, distributed team.
SupportYourApp provides equal employment opportunities. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
