Field Service Engineer responsible for the full lifecycle support of advanced surgical systems within a defined territory. This includes scheduled preventive maintenance, urgent repair response, and thorough testing of equipment to ensure full compliance with technical and safety standards.
Key Responsibilities
- Perform routine and corrective maintenance on medical devices, verifying full operational performance post-service
- Respond promptly to critical service requests, minimizing equipment downtime
- Maintain accurate service records and ensure timely updates in CRM and reporting systems
- Collaborate with clinical, sales, and operations teams to align service delivery with customer needs
- Manage spare parts inventory efficiently, balancing availability with turnover goals
- Support contract sales initiatives and meet defined performance and productivity targets
- Engage with hospital networks and key accounts to ensure consistent service coverage
- Stay current with product developments, market trends, and competitive landscape
- Contribute to team objectives through active cooperation with sales and marketing initiatives
Qualifications
- Degree in Biomedical or Electrical Engineering
- Minimum of one year’s experience in medical device service or related technical field
- Fluency in both English and Greek required
- Preferred background in ophthalmology, IT networking (TCP/IP), and electronic health record integration
- Additional language skills are an advantage
Work Environment
Role requires daily regional travel, primarily in and around Athens and Paiania. Flexible scheduling supports responsive service delivery. The organization values inclusivity, innovation, and a fast-paced, results-driven culture focused on patient impact.
Professional Development
Opportunities for growth are supported through structured training and recognition programs. Engineers are encouraged to deepen technical and product expertise while contributing to a forward-thinking, collaborative environment.
