SupportYourApp is hiring a Fluent English Infrastructure Support Consultant to provide exceptional technical support and troubleshoot connectivity for diverse data platforms. You will work fully remotely from Kosovo within a multicultural, multilingual team dedicated to ensuring smooth data flows and integrations.
What You'll Do
- Provide exceptional technical support via calls, chats, and emails.
- Investigate and resolve connectivity questions and issues.
- Diagnose why systems cannot connect to or pull data from different data platforms.
- Collaborate with internal teams to ensure smooth data flows and integrations.
- Maintain documentation and follow established support processes.
- Ensure customers' satisfaction with any interaction.
- Maintain working knowledge of our client’s products and services.
- Securely work with customers’ sensitive information.
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues.
What We're Looking For
- Excellent English (at least C1 for both spoken and written).
- Understanding of various data platforms, including Microsoft, Google, AWS, Azure, and on-premises databases.
- Prior experience in technical support.
- Ability to analyze and troubleshoot data connectivity issues across multiple environments.
- Analytical & research skills.
- Customer-oriented and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Virtual machines (e.g., Ubuntu) running on Kubernetes/k3s.
- LDAP and Active Directory.
- SSH tunnels, DNS.
- SSL certificates and SSH keys.
- SMB file servers.
- Azure Blob and File storage.
- Basic SQL querying.
- Box and Google Drive permissions management.
- Office 365 APIs and permissions handling.
- Kubectl and shell command execution.
Technical Stack
- Microsoft, Google, AWS, Azure, Ubuntu, Kubernetes/k3s, LDAP, Active Directory, SSH, DNS, SSL, SMB, Azure Blob, Azure File storage, SQL, Box, Google Drive, Office 365 APIs, Kubectl
Benefits & Compensation
- Fixed schedule: Monday-Friday, 3 PM – 11 PM CET.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position open to candidates based in Kosovo.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
