SupportYourApp is hiring a Customer Support Consultant to deliver outstanding support for a client in the hospitality industry. In this remote role, you will be the front line, building strong customer relationships through phone calls, chats, and emails.
What You'll Do
- Deliver outstanding customer support via phone calls, chats, and emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists.
What We're Looking For
- Excellent English skills (C1 for both spoken and written).
- At least 6 months of experience in a customer support role.
- Strong analytical thinking and research skills.
- Experience in travel industry.
- Positive, proactive and responsible attitude.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to Have
- Experience in hospitality or logistics.
Benefits & Compensation
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position open to global candidates.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
