SupportYourApp is hiring an Account Manager fluent in English to manage key client relationships and drive solution-focused conversations for tech companies in the Asian market. You'll be responsible for navigating complex client expectations, ensuring service quality, and contributing to the long-term success of client accounts.
What You'll Do
- Take part in new client integrations and manage one or several accounts simultaneously.
- Act as the main point of contact between clients and internal support teams.
- Ensure support processes meet agreed KPIs, SLAs, and QA standards.
- Monitor service quality, team discipline, and performance via internal and external QA tools.
- Analyze key metrics, prepare reports, and identify areas for improvement.
- Gather client feedback and translate it into actionable improvements for internal teams.
- Work closely with internal teams to ensure seamless service delivery.
- Maintain internal product and process documentation.
- Support hiring, onboarding, and professional growth of team members.
- Take a leadership role within projects and contribute to long-term client success.
What We're Looking For
- Fluency in English (C1–C2).
- 2+ years of experience as an Account Manager in customer support, BPO, SaaS, or a related industry.
- Solid understanding of B2B client management and customer support operations.
- Excellent communication, presentation, negotiation, and conflict-resolution skills.
- Strong analytical and problem-solving mindset with a strategic approach to account growth.
- Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach.
- Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar.
- Familiarity with task and time-management tools (Jira, Asana, Monday, etc.).
- Passion for people, technology, and continuous improvement.
Nice to Have
- Experience working with international clients across different regions and communication styles, with strong cultural awareness.
- Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations.
- Experience working with international clients and distributed teams.
- Strong organizational and time-management skills.
- Experience in business development, upselling, or account expansion.
Technical Stack
- CRM & Support: Zendesk, Intercom, Freshdesk, HubSpot, Aircall
- Task & Project Management: Jira, Asana, Monday
Team & Environment
Work closely with the leadership team, including the Chief Customer Officer.
Benefits & Compensation
- Services provided during business hours.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position open to candidates globally.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
