The Fire Alarm Service Manager will lead the service department for Remote VA, managing daily operations, coordinating technicians, and ensuring prompt, professional responses to all customer inquiries. This remote role is essential in maintaining system reliability and customer satisfaction within the fire alarm industry.
What You'll Do
- Answer the service number and assist customers with fire alarm-related inquiries
- Respond to the off-hours answering service calls, ensuring emergency service needs are met
- Schedule service calls based on priority and availability
- Coordinate and schedule technicians, ensuring efficient deployment of resources
- Respond to customer emails regarding service requests, inquiries, and follow-ups
- Provide customers with timely notifications and updates on service status
- Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched
- Make informed decisions on which technician to schedule based on the complexity of the issue
- Maintain detailed service records and ensure compliance with industry standards
What We're Looking For
- Proven experience in fire alarm systems and troubleshooting technical issues
- Strong organizational and problem-solving skills with the ability to manage multiple tasks
- Excellent communication skills, both verbal and written
- Ability to diagnose issues remotely and provide appropriate solutions
- Experience in coordinating technicians and managing service schedules
- Familiarity with fire alarm industry regulations and compliance standards
Nice to Have
- Knowledge of service management tools or scheduling software is a plus
Work Mode
Local-city role based in VA, with no remote flexibility specified.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
