Responsibilities
- Own and develop integrations into, out of, and between NetSuite and Coupa, including EDI and retail connectivity via SPS Commerce, banking and payments integrations, freight invoice processing via Infios, and legal invoice routing via Brightflag
- Write and maintain custom NetSuite SuiteScript records (Scheduled Scripts, User Event Scripts, Map/Reduce Scripts, RESTlets) to automate business logic, support data flows, and handle integration error conditions
- Own the Grafana integration monitoring and alerting platform, respond to incidents in real time, and continuously build out coverage to catch issues before users do
- Manage SSH and PGP keys for secure bank and financial partner file transfers, including key rotation and partner coordination
- Serve as the technical SME for Coupa P2P and NetSuite, owning complex configurations and integration issues as shared administrator alongside the primary admin
- Use AI tools to move faster and build better, and help shape how the Business Systems team scales AI use across the function
- Partner with Finance (Accounting and AP), Logistics (supply planning, freight, fulfillment, and manufacturing operations), and Retail (sales operations) on system initiatives and escalations
- Find automation opportunities and build them; active work is already in progress with more to come
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent professional experience
- 3 to 5 years in a technical business systems, ERP, or integration analyst role
- Solid JavaScript background required
- Experience managing integrations between enterprise systems via REST APIs or SFTP
- Ability to troubleshoot and resolve cross-system integration failures independently
- NetSuite platform and SuiteScript experience; comfort with scripting languages generally
- Experience with Grafana, Datadog, or similar monitoring tools
- Strong diagnostic instincts; comfortable reading logs, tracing failures, and finding root cause
- Clear communicator across technical and business teams
- Comfortable with reactive, iterative support work, not just structured projects
- Located in the Boston, MA area; hybrid with two core in-office days per week
Nice to Have
- NetSuite SuiteScript experience is a strong plus
- Familiarity with EDI concepts and logistics data flows with retail and 3PL partners preferred
- Experience with Coupa or a comparable P2P platform preferred
Benefits
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
Work Arrangement
Hybrid — Boston, MA
Additional Information
- hybrid with two core in-office days per week
