Vaughan Regional Medical Center, part of ScionHealth, is looking for a Financial Counselor to coordinate all financial aspects of a patient’s visit. In this role, you will ensure patients understand their financial responsibilities while supporting accurate payment reconciliation and collaborating with clinical teams.
What You'll Do
- Perform insurance verification and pre-certification for scheduled services, excluding Radiology and the Emergency Department
- Contact patients prior to procedures to provide estimates and collect co-pays, deductibles, and outstanding balances
- Coordinate with clinical and administrative leadership to reschedule non-emergent services for patients unable to pay
- Work closely with Case Management and Discharge Planning to provide financial counseling and collect payment
- Accurately reconcile daily cash receipts and post payments
- Complete and track refund and correction transactions
- Provide itemized bills and financial documentation for attorneys, patients, and audits
- Post and manage payroll deductions, prompt pay discounts, and GL entries in coordination with the staff accountant
- Act as a cashier as needed, ensuring accuracy and professionalism
- Maintain detailed account notes in the financial system
- Support departmental and organizational cash collection and bad debt reduction goals
What We're Looking For
- High school diploma or equivalent
Nice to Have
- 1-2 years of experience in healthcare financial services, insurance verification, or collections
Technical Stack
- Microsoft Office Suite (Word, Excel, Outlook)
- Hospital billing and EMR systems
Team & Environment
You will collaborate with clinical and administrative leadership, Case Management, Discharge Planning, and the staff accountant.
Vaughan Regional Medical Center empowers caregivers to do what they do best, values every voice by caring deeply for every patient and each other, shows courage by running toward challenges, leans into new ideas by embracing curiosity and question asking, and creates culture by living values in day-to-day interactions.
