INNIO is hiring a Field Service Staff Manager to lead our Jenbacher Engines service operations in West Texas. You will manage a team of Field Service Technicians and Work Preparators for this critical region, driving customer satisfaction through high-quality, safe, and profitable service execution.
What You'll Do
- Directly manage Field Service Technicians and Work Preparators within the West Texas service region.
- Manage team performance regarding quality of work, profitability, target agreements, employee development, EHS, and customer satisfaction.
- Ensure the quality of work execution for commissioning, repairs, overhauls, and warranty procedures across all product lines.
- Work closely with Service Area Managers to meet customer requirements with high-quality, timely service.
- Optimize costs of service calls and ensure service contract requirements are fulfilled.
- Collaborate on the strategic planning for the service region.
- Ensure compliance with work safety guidelines for all subordinate employees and contractors.
- Support Service Sales Managers by developing and introducing standardized processes.
- Collect and forward feedback from service technicians and customers to Service Center and Service Area Managers.
- Escalate complex technical issues to the Help Desk.
- Implement and comply with all safety-relevant requirements, including EHS audits.
- Increase customer satisfaction by ensuring fast response times and providing necessary service know-how.
What We're Looking For
- Completed technical or electrical/electronic training program.
- Several years of experience in electrical and/or mechanical field, preferably in plant engineering or the energy sector.
- Several years of experience leading a team of technicians.
- Technical background, ideally with reciprocating engines in the Energy or Power Gen industry.
- High degree of flexibility, resilience, customer orientation, and problem-solving skills.
- Ability to motivate employees, analyze processes, and negotiate effectively.
- Confident handling of Oracle and Microsoft applications.
- Knowledge of business administration.
- Experience with coaching and onboarding new employees.
- Willingness to travel up to 10% for customer and employee audits.
- Live in the Midland area or willingness to move there.
Nice to Have
- Knowledge of gas engine series for Jenbacher products.
Technical Stack
- Oracle
- Microsoft applications
Team & Environment
You will manage a team of Field Service Technicians and Work Preparators within the West Texas region and report to Service Center Managers and Service Area Managers.
Benefits & Compensation
- Great work environment
- Professional development opportunities
- Challenging careers
- Competitive compensation
Work Mode
This is an onsite position based in the Midland, TX area.
INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
