INNIO is hiring a Field Service Staff Manager

INNIO is seeking a Field Service Staff Manager to lead field service operations for Jenbacher engines across the Eastern United States Region. You will oversee a team of Field Service Technicians and Work Preparators, ensuring safe, high-quality, and cost-effective service delivery for our customers.

What You'll Do

• Directly manage Field Service Technicians and Work Preparators within your dedicated service region.
• Ensure the quality of work execution for commissioning, repairs, overhauls, and warranty procedures across all product lines.
• Collaborate in the strategic planning of the service region and support Service Sales Managers by developing standardized processes.
• Ensure compliance with work safety guidelines for all subordinate employees and contractors.
• Collect and forward feedback from service technicians and customers to Service Center and Service Area Managers.
• Work closely with Service Area Managers to ensure customer requirements are met with high-quality, timely service.
• Optimize costs for service calls and fulfill service contract requirements.
• Escalate complex technical issues to the Help Desk.
• Implement and comply with all safety-relevant requirements, including EHS and EHS audits.
• Increase customer satisfaction by ensuring fast response times and providing necessary service expertise.
• Manage employees according to target agreements and support their professional development.

What We're Looking For

• A valid U.S. Driver’s License.
• A high school Diploma or GED.
• A completed technical or electrical/electronic training program.
• 3+ years of experience in the electrical and/or mechanical field.
• 3+ years of experience leading a team of technicians.
• Technical background, ideally with reciprocating engines in the Energy or Power Generation industry.
• A high degree of flexibility, resilience, and the ability to motivate employees.
• Ability to analyze and optimize processes and procedures.
• High customer orientation, with strong problem-solving and negotiation skills.
• Confident handling of Oracle and Microsoft applications.
• Knowledge of business administration.
• Experience with coaching and onboarding new employees.
• Willingness to travel up to 10% for customer and employee audits.
• Live in the Eastern United States Region or willingness to move there.

Nice to Have

• Experience preferably in plant engineering or the energy sector, specifically in service.
• Knowledge of the gas engine series of Jenbacher products.

Technical Stack

• Oracle
• Microsoft applications

Team & Environment

You will manage a team of Field Service Technicians and Work Preparators and report to Service Center Managers and Service Area Managers.

Benefits & Compensation

• A great work environment.
• Opportunities for professional development.
• Challenging careers.
• Competitive compensation.

Work Mode

This is a local, on-site position based in the Eastern United States Region.

INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristics protected by law.