What You'll Do
Act as the primary contact for customers using laser equipment, delivering hands-on technical support via phone, email, chat, and in-person visits. Diagnose and resolve mechanical and electrical malfunctions, performing repairs directly at customer sites and determining when specialized parts or resources are needed.
Review layout diagrams and blueprints to guide proper equipment setup and installation. Maintain accurate records of service requests and technical issues, while managing your schedule to support customer needs across your territory. Conduct safety evaluations on machinery and lead training sessions to help customers get the most from their systems.
Prepare detailed service and expense reports, analyze failure patterns, and suggest improvements or system upgrades. Support integration and commissioning of automated systems when necessary, and assist with physically demanding tasks such as moving or transporting heavy equipment. Regular regional travel is a core part of the role, with approximately 75% of time spent on the road.
Requirements
- Proven ability to diagnose and repair mechanical and electrical faults in laser systems
- Experience interpreting technical drawings and blueprints for equipment setup
- Skill in maintaining parts inventories and coordinating with vendors and internal teams
- Strong communication skills for customer training and issue resolution
- Ability to document service activities and perform root cause analysis
- Willingness to travel frequently within an assigned region, including 75% on-site travel
- Capability to assist in loading, unloading, and relocating heavy machinery as needed
Work Mode
This is an on-site role requiring consistent field work. You will travel regularly within designated areas, spending about 75% of your time at customer locations. The position involves hands-on technical tasks, direct customer engagement, and coordination with support teams to ensure service efficiency and equipment reliability.
