Becton Dickinson (BD) is hiring a Field Service Engineer1 Field Base/Dallas, TX.

Becton Dickinson (BD) is hiring a Field Service Engineer to provide in-depth technical and customer support for BD Parata's suite of pharmacy automation products. This field-based role involves regional travel to client sites to deliver service, maintenance, and installation support.

What You'll Do

• Deliver high-quality customer service and problem resolution at new and existing client sites.
• Cultivate positive customer relations by responding to concerns in a collaborative, professional manner.
• Instruct customers in the operation and daily maintenance of pharmacy automation products.
• Respond within SLA requirements to break/fix service requests.
• Collaborate with regional and national service team members to identify and resolve complex problems.
• Assist the Product Implementation Team periodically with new automation installations.
• Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
• Travel outside the local region with overnight stays may be required.
• Provide weekend, holiday, and occasional overtime coverage.

What We're Looking For

• High School diploma.
• 3-5 years of experience in a field service role.
• Proficient knowledge of Microsoft Operating Systems including Windows 2000, XP, 7, 10, and 11.
• Proficient knowledge of Microsoft Office.
• Extensive knowledge of basic computer networking, including using Windows tools to identify network and PC information.
• Knowledge of setting up and using routers and switches.
• Ability to locate and edit configuration and XML files within a file structure.
• Understanding of ghosting and re-imaging processes.
• Strong mechanical aptitude and ability to use standard hand tools for disassembly and reassembly of complex subsystems.
• Proficiency with digital multi-meters and voltage/amperage testers.

Technical Stack

• Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11)
• Microsoft Office
• Salesforce Field Service Lightning

Team & Environment

You will collaborate with regional and national service team members to solve problems. Our culture values opinions and contributions, encourages bringing your authentic self to work, and focuses on helping each other be great, doing what's right, holding each other accountable, and learning and improving every day.

Work Mode

This is a field-based position servicing the Dallas, TX regional area. Periodic travel outside the local region and overnight stays are required.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.