OrganOx is seeking a Field Service Engineer to provide critical on-site service and repair for our complex electro-mechanical medical devices across the United States. In this role, you will ensure the reliability and availability of our organ preservation technology, directly supporting our mission to save lives by making every donated organ count.
What You'll Do
- Organize and provide on-site service and repair of the OrganOx metra device.
- Travel to hospitals and research facilities within the United States.
- Carry out on-site routine maintenance procedures and liaise directly with customers regarding organizing services.
- Perform on-site or back-to-base troubleshooting and re-work of OrganOx devices.
- Carry out Installation Testing, Post-Rework Soak and Acceptance Testing and complete all documentation in compliance with Good Documentation Practice.
- Ensure work orders and service visits are completed within set time frames.
- Assist with major back-to-base repairs or device upgrades in the OrganOx USA workshop.
- Provide short-term covering for the urgent technical needs of devices placed outside the United States when needed.
- Work with the National Director of Field Service Engineering to maintain a stock of spare parts and consumables.
- Manage a local spare part stock in a local facility and trunk stock within the United States.
- Manage and maintain, including recalibration, of various test equipment, battery calibrators, tools and accessories.
- Complete technical documentation as required under the regulatory frameworks and standards for medical devices.
- Complete technical reports to a high standard.
- Assist the Product Support Manager in maintaining technical documentation and device history records.
- Ensure that vendor credentialing requirements are current.
- Adhere to the letter & spirit of the OrganOx Code of Conduct and other company policies.
What We're Looking For
- A minimum of an Associate's degree or higher in electrical, electronic, mechanical or biomedical engineering, or other relevant discipline.
- Three years or more industry experience servicing and repairing Medical Devices or other complex critical devices.
- A strong and broad working knowledge of electrical and mechanical engineering systems.
- A good track record of demonstrating analytical problem-solving skills.
- Enthusiasm, good communication skills and ability to work effectively in a multi-disciplinary team.
- Ability to produce Technical Reports to a high standard both in terms of technical content, presentation and written English.
- Freedom to travel within United States to carry out servicing, repairs, trouble shooting, and other device maintenance activities as required.
- Commitment to travel with short notice and to stay away from home for several consecutive days at a time. Travel and onsite servicing will average 80% of working time.
- A willingness to work unsocial hours, including weekends and public holidays, when necessary to support customer needs.
- Possession of a Driving License with ability of driving within the United States of America and ability to use company funded rental vehicles.
- Good written and verbal communication skills in English.
- Be friendly, approachable, and have excellent interpersonal skills.
- Be prepared to accept a high degree of responsibility.
- Highly observant of people and procedures.
- Have an analytical approach to problem solving.
- Be willing to work alone within hospital/laboratory environments.
- A good understanding of complex electro-mechanical systems and software.
- Excellent knowledge of key office software, including Excel, Word and PowerPoint.
- Good hands-on experience with a broad range of test equipment, including oscilloscopes, spectrum analyzers and data loggers.
- Must be able to commit to travel with short notice 80% or more of working time.
- Geographically located within assigned territory 45 minutes from a major airport.
- Ability to lift and carry 50lbs.
Nice to Have
- Prior experience servicing, repairing, testing, and trouble-shooting medical devices within hospitals environments and research facilities.
- Experience of working with Safety and Quality Standards applicable to medical devices.
Team & Environment
This role reports to the National Director of Field Service Engineering. OrganOx is committed to improving transplantation outcomes throughout the world and supports work-life balance.
Benefits & Compensation
- Compensation: $115,000 - $135,000 annually
- Health, dental, vision, disability coverage, and flexible spending accounts available from day one.
- 401(k)-retirement plan with company matching after 90 days.
- Paid time off, holidays, and additional leave benefits.
- Employee discounts and access to onsite wellness facility.
- Opportunities for ongoing professional development.
Work Mode
This is a local-country position based in the United States, requiring extensive travel to customer sites.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
