About the Role
This role supports field service engineers by managing digital workflows, troubleshooting support systems, and ensuring timely resolution of service requests using digital tools and platforms.
Responsibilities
- Coordinate digital support activities for field service teams
- Monitor and prioritize incoming service requests through digital channels
- Act as a liaison between field engineers and technical support departments
- Ensure accurate documentation of service cases in digital systems
- Troubleshoot access and functionality issues with digital tools
- Support the implementation of digital service workflows
- Track resolution times and service performance metrics
- Escalate complex technical issues to appropriate specialists
- Maintain up-to-date knowledge of digital service platforms
- Provide feedback to product teams on system usability
- Assist in training field staff on digital tools
- Respond to urgent service requests during off-hours as needed
- Coordinate with multiple departments to resolve cross-functional issues
- Ensure compliance with data security protocols in digital systems
- Support continuous improvement of digital service processes
- Manage communication during system outages or disruptions
- Verify data integrity across service management platforms
- Facilitate remote diagnostics support for field engineers
- Monitor digital dashboards for service performance trends
- Assist in onboarding new users to digital service platforms
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with field and office presence
Team
Part of the global field service team focused on digital tools and customer support
About Us
- We are a global leader in intelligent power solutions, serving customers across diverse industries with advanced technology and service innovation.
- Our culture emphasizes collaboration, continuous learning, and delivering reliable performance for critical operations worldwide.
What We Offer
- Opportunities for professional development and career growth
- Inclusive work environment with global teams
- Investment in digital transformation and modern tools
- Support for work-life balance and employee well-being
- Engagement in meaningful, technology-driven projects
Available for qualified candidates
