The Field Operations Supervisor will lead a team responsible for supporting commercial deliveries and development with Serve Robotics' autonomous sidewalk robots. Reporting to the Director of Operations, this role ensures efficient team performance, drives process improvements, and acts as a bridge between engineering and operations to scale robotic delivery services.
What You'll Do
- Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners.
- Support daily operations, including management of field agents, robots, and remote operators.
- Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service.
- Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs.
- In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions, etc.
- Ensure compliance with company policies and oversee necessary updates.
- Perform additional duties and responsibilities as needed.
- Serve as the link between engineering and operations, supporting development tests and providing feedback to inform teams on the products and services we build.
What We're Looking For
- 2+ years of experience hiring and managing a team of 5+ employees
- 3+ years in field operations / delivery / logistics, or similar experience
- Strong oral and written communication skills
- High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results
- Ability to work weekends, evenings, and holidays on-site
- Strong organization, collaboration, and problem-solving skills
- Ability to keep calm under pressure with a can-do attitude to meeting challenges
- Valid US driver’s license
- Ability to lift 70 lbs
- Willingness to be onsite in San Jose 5 days per week.
Nice to Have
- Bachelor's Degree in Business, Economics
- 3+ Years of Customer Resolution & Support
- Experience at high-growth, fast-paced startups
- Familiarity with G Suite, with an emphasis on Google Docs and Sheets
- Passion for efficiency, innovation, and robotics
- Multi-lingual (Spanish)
Technical Stack
- G Suite
- Google Docs
- Google Sheets
Team & Environment
- Team of 5+ employees
- Agile, diverse, and driven team
- Reporting to Director of Operations
- Culture: agile, diverse, driven, collaborative, respectful, mindful eye towards the end-to-end user experience, passion for efficiency, innovation, and robotics
Benefits & Compensation
- Salary: Not specified
- Equity: Not specified
- Other compensation: Not specified
Work Mode
- Onsite role in San Jose
- Requires 5 days per week onsite
- Ability to work weekends, evenings, and holidays on-site
Serve Robotics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
