Role Overview
This position focuses on maintaining elevator systems through prompt response to service requests, breakdowns, and technical faults. The Field Executive ensures equipment operates safely and efficiently while delivering strong customer support and upholding company standards.
Key Responsibilities
- Respond to service callbacks and emergency breakdowns with urgency and professionalism
- Perform minor repairs and systematic troubleshooting on elevator systems
- Ensure complete code maintenance across assigned routes and maintain accurate records
- Deliver consistent customer service by addressing complaints and resolving issues promptly
- Uphold strict adherence to safety protocols and equipment handling procedures
- Maintain 5S standards at all job sites to ensure organization and operational efficiency
- Complete service orders within designated timeframes
- Identify and report potential business opportunities to support service expansion
- Follow all environmental, health, and safety (EH&S) guidelines at all times
Qualifications
- Full-time Diploma in Electrical or Electronics Engineering
- Minimum of 3 to 5 years of hands-on experience in the elevator industry
- Proven background in elevator service, maintenance, and field support
Work Location
This is a local position based in New Delhi, specifically at 89, Nehru Place, G-9 and G-14. The role requires regular field visits within the designated service area.
Benefits
- Access to training and development programs in Sales, Field Operations, Engineering, and Major Projects
- Employee Scholar Program: Financial support for pursuing further education or certifications
Company Values
Committed to safety, ethical practices, quality service, and innovation. The organization fosters a diverse, inclusive, and people-centered culture that supports professional growth and global collaboration.
Equal Opportunity Employer
All qualified applicants will receive fair consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected characteristics under applicable law. For assistance related to disabilities during the application process, contact careers@otis.com.
