Responsibilities
- Visit client locations to deliver both reactive and proactive technical assistance
- Deliver Tier I and Tier II consultative support to end users and client representatives
- Carry out preventive maintenance and perform scheduled service activities
- Evaluate customer environments relative to established standards and address identified deficiencies
- Troubleshoot and resolve advanced technical problems on Microsoft Windows Server platforms from 2008 to 2022
- Address complex issues involving Microsoft Exchange, Remote Desktop Services, Hyper-V, and VMware ESXi
- Diagnose and fix technical problems with workstation and server hardware and connected peripherals
- Resolve advanced networking issues including switching, firewalls, and wireless systems
- Support backup systems, replication processes, cloud platforms, and virtualization technologies
- Work closely with internal engineering teams and external vendors to resolve technical challenges
- Maintain high customer satisfaction, service utilization, and quality benchmarks
- Participate in after-hours on-call rotations to support urgent technical needs
Other
- Travel to client sites is required
- Participation in on-call rotation for emergency support is necessary when needed
- Bilingual ability is strongly preferred
- Reliable transportation is mandatory
