About the Role
Role details below.
Responsibilities
- Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
- Provide onsite support across a number of clients (varying locations).
- Serve as the company liaison with customer on administrative and technical matters for assigned projects.
- Build and support end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
- Diagnose faults, troubleshoot, and solve problems.
- Provide Windows desktop and server and Network support.
- Build productive working relationships across a variety of colleagues, clients, and suppliers.
- Perform any aspect of field support, including system hardware and software, PCs, and networking/wireless networking.
- Onboard and offboard users including account creation/disable in AD and move the account in the right OU.
- Migrate mailbox from on-prem exchange to exchange online.
- Assign license for users.
- Create and manage Guest users account in Entra admin centre.
- Create and manage distribution lists, user mailboxes and shared mailboxes in online/on-prem exchange and control delegates.
- Create/support Teams sites in the SharePoint workspaces (if needed) and access control.
- Support basic Office 365 applications like Outlook, Teams, OneNote, OneDrive etc.
- Build, wipe and maintain device lifecycle using Intune autopilot or via USB stick if needed.
- Install applications manually or by adding the user in the right security group and assign license.
- Support mobile phones including creation of Apple account, installing applications and maintaining asset sheet.
- Support Papercut printing system.
- Provide deskside support including monitors, docking stations, monitor arms etc.
- Support Teams meeting rooms.
- Provide general support for walk-ins (if needed).
