Pacific Specialty Insurance Company is hiring a Field Appraiser to investigate and assess severe residential property damage claims. In this role, you will meet policyholders in person, facilitate repair decisions, and negotiate with vendors, applying your expertise to resolve complex losses while providing superior service.
What You'll Do
- Provide superior customer service to policyholders while working autonomously in the field and from a home-office.
- Communicate daily with customers to schedule inspections and walk them through the repair process.
- Recognize and appropriately address high severity/complexity coverage issues.
- Assess damages, complete Xactimate estimates, and reach agreements on scope and cost of repairs with customers.
- Accurately document activity and secure claim information within the claims system.
- Complete file summaries and action plans on newly assigned tasks with appropriate updates.
- Ensure compliance with state insurance regulations and company claims handling guidelines.
What We're Looking For
- College degree or prior applicable work experience
- Excellent organization and time management skills
- Solid analytical skills
- Xactimate/Xactanalysis proficiency
- Ability to make timely and accurate decisions
- Strong negotiation skills
- Ability to work independently with minimal management oversight
- Proficiency in writing Xactimate Residential Repair estimates in excess of $150k
- Large loss adjusting/appraising experience (minimum of 3 years)
- Insurance/Construction experience (5-6 years)
- Valid California driver’s license with an acceptable driving record
- Travel flexibility: 25-50% travel across California, some overnight stays required
Nice to Have
- Bilingual in Spanish
- Current Texas, Florida, or Connecticut adjuster license
Technical Stack
- Xactimate
- Xactanalysis
Team & Environment
Partner and work as a team with the Claim Owner to resolve claims.
Benefits & Compensation
- Option to work a 9/80 schedule (every other Friday off)
- Medical, dental, vision, life, and disability insurance
- Retirement plans
- 401k plan with company match (60% of qualified salary deferral contribution)
- Car stipend for travel expenses
- Competitive compensation
- Non-exempt hourly position eligible for overtime
Work Mode
This is a hybrid role based in California, with occasional work in other states.
All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.
