At Element Biosciences, we are passionate about empowering the scientific community with more freedom and flexibility. We are looking for a Field Applications Scientist to join our APJ team, playing a pivotal role in ensuring our growing customer base’s success. You will provide direct technical support and training, requiring frequent travel to customer sites throughout the region.
What You'll Do
- Frequently travel to customer sites to provide hands-on support.
- Troubleshoot issues related to user technique, biochemistry/assay design, experimental design, software, and instruments.
- Support the commercial team and customers in their technical applications and deliver comprehensive product training.
- Display professionalism, understanding, tact, fairness, and deep technical knowledge in every customer interaction.
- Provide strategic and competitive feedback to marketing and product development teams.
- Independently lead or manage beta tests at customer sites.
- Work independently on significant issues, collaborating with key decision-makers and senior managers.
- Assist sales and marketing on pre- and post-sales activities requiring technical depth and market knowledge.
- Deliver customer training and workshops, both in-person and remote.
- Utilize service CRM software to accurately identify and document customer opportunities.
- Collaborate with internal partners to resolve customer issues and improve processes.
What We're Looking For
- A Bachelor's degree with 4+ years, Master's degree with 2+ years, or PhD with experience in NGS library construction.
- Hands-on experience with cell culture and tissue handling.
- Experience with cell biology, microscopy, and multiomics.
- Must be highly motivated with strong problem-solving abilities.
- Excellent communication and strong relationship-building skills.
- Highly collaborative and adaptable; able to work well within multidisciplinary teams.
- Skilled in nucleic acids and protein analytical methods.
- Ability to generate high-quality and reproducible wet-lab data from established protocols.
- High degree of comfort navigating technical project discussions.
- Must be able to work independently and as a team player.
- Demonstrated account management skills.
- Fluent in English.
- Physically located in Japan.
- Able to frequently move boxes weighing up to 20 pounds.
- Flexible working hours, as the position may require customer support during non-regular business hours.
Nice to Have
- Experience with NGS sequencing instrument and sequencing run setup.
- Experience with NGS sample and library prep workflows.
- Location in Tokyo.
Technical Stack
- NGS library construction
- NGS sequencing instruments
- Cell culture
- Tissue handling
- Cell biology
- Microscopy
- Multiomics
- Nucleic acids and protein analytical methods
- Service CRM software
Team & Environment
You will report to the Senior Manager, Field Applications - APJ. Element Biosciences is a highly efficient, product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
Benefits & Compensation
- Stock options
- Sales commission
Work Mode
This position requires you to be located in Japan, with frequent travel to local customer sites.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
