Lead technical field support for adhesive and equipment systems by conducting on-site evaluations, remote consultations, and live demonstrations to identify root causes and refine application methods. This role ensures optimal performance through data-driven diagnostics and process optimization.
Key Responsibilities
- Manage technical projects from start to finish—define goals, design test plans, oversee data collection and analysis, and deliver clear, actionable reports
- Assess customer project needs by evaluating technical requirements, cost implications, and resource demands, then recommend practical, high-performance solutions
- Interpret engineering drawings, specifications, and test results to provide precise, field-ready guidance for both technical and non-technical audiences
- Collaborate with sales teams to develop customized adhesive and equipment configurations that solve specific customer challenges
- Deliver hands-on training sessions for internal staff, partners, and customer engineers to improve system understanding and application accuracy
- Stay current on industry equipment, testing methods, and competitive technologies to maintain technical leadership in the field
- Advocate for customer needs internally by reporting field insights and escalating complex issues to drive product and process improvements
Qualifications
- Bachelor’s degree in Mechanical Engineering, Chemical Engineering, or a related field
- Minimum of 3 years in specialty materials, chemicals, or a comparable technical field
- Proven experience in field-based technical support with strong customer-facing skills
- Ability to install, operate, troubleshoot, and maintain dispensing, curing, and testing equipment
- Proficiency in Microsoft Office and Windows-based applications
- Fluency in both Spanish and English, written and spoken
- Willingness and ability to travel frequently—up to 80% within Mexico, with occasional trips to other LATAM countries
- Detail-oriented with strong analytical and communication skills, and a commitment to continuous learning
Work Environment
This position requires extensive field work with significant travel across Mexico and occasional support in other Latin American countries. The role blends on-site customer engagement with lab-based testing and collaboration with cross-functional teams.
Compensation & Benefits
Compensation is determined by a range of factors including location, market conditions, experience, and technical expertise. The stated salary range reflects the minimum and maximum base pay for the role, with actual offers varying based on individual qualifications. Total compensation includes additional components beyond base salary.
Company Commitment
We are an innovative organization focused on customer-driven solutions that improve efficiency, reduce environmental impact, and support business growth. Equal employment opportunity is strictly upheld—discrimination or harassment based on race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic is not tolerated.
