Responsibilities
- Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
- Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
- Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
- Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
- Dealership phone follow-up support
- Timely and comprehensive completion of dealer action plans
- Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
- Adequate OEM National and Regional personnel contact
- Monthly field detail reports submission
- Weekly time cards and expense reports submission
