EX Squared is hiring an Executive Director, Strategic Client Engagement to provide leadership for our client success and support functions. In this role, you will be responsible for driving strategic relationships and ensuring exceptional service delivery for our key clients.
What You'll Do
- Lead the strategic client engagement and success function.
- Develop and execute plans to enhance client satisfaction and retention.
- Oversee client support operations and ensure high-quality service delivery.
- Foster long-term, strategic partnerships with key accounts.
- Analyze client feedback and metrics to drive continuous improvement.
What We're Looking For
- Proven experience in a senior leadership role focused on client success, engagement, or account management.
- Strong track record of building and maintaining strategic C-level client relationships.
- Demonstrated ability to lead and scale client-facing support or success teams.
- Excellent communication, negotiation, and problem-solving skills.
- Strategic mindset with a focus on data-driven decision-making and business outcomes.
Work Mode
This is a remote position open to candidates based in Washington.
EX Squared is an equal opportunity employer.
