OCBC Bank is seeking an Executive Director, Credit Cards Team Lead to provide strategic leadership in designing best-in-class customer propositions for mass, emerging affluent, and affluent segments. In this role, you will be instrumental in driving digitalization, product innovation, and strong portfolio growth while leading a team of product managers.

What You'll Do

Lead the end-to-end management, development, and delivery of credit cards portfolios (proprietary and cobranded), owning product strategy, digital customer journey, and portfolio performance.
Drive full P&L accountability with a focus on revenue growth, cost management, risk optimization, and long-term profitability.
Identify, design, and launch or refresh compelling product propositions and lifestyle benefits for target segments.
Enhance the cardmember service experience by identifying pain points, championing customer feedback, and driving service improvement initiatives.
Embrace digital solutions and innovation to streamline onboarding, deepen customer engagement, and improve product delivery and servicing.
Collaborate across internal teams (e.g., digital, marketing, analytics, risk, compliance, technology, operations) and external partners (e.g., merchants, schemes, service providers) for timely program and project delivery.
Navigate complex stakeholder environments with professionalism and influence, including senior-level interactions.
Monitor market and competitive trends to identify gaps and opportunities.
Support and drive industry compliance projects to meet standards and develop best-in-class customer experiences.
Lead, coach, and mentor a team of product managers to achieve collective goals.

What We're Looking For

Bachelor’s degree in Finance, Business Administration and Management, or a related field.
Proven track record in cards product and portfolio management roles with at least 15 years of experience.
Strong understanding of the cards and unsecured lending landscape and its regulatory environment.
Excellent analytical and problem-solving skills.
Strong communication and presentation skills, with the ability to negotiate and influence.
Ability to work independently and collaboratively with all key stakeholders across seniorities (external or internal).
Experience providing direction and guidance to a team and investing in talent development.
Passionate about customer experience with a demonstrated ability to drive service improvements and customer satisfaction metrics.
Digitally savvy with a strong appreciation for technology, innovation, and digital product enablement and a hands-on approach towards design, testing, and implementation.
Resilient, detail-oriented, and comfortable working in fast-paced, high-pressure environments.
Positive risk and control mindset.