Everyday Health Group is hiring an Everyday Health - Consumer Careers

Everyday Health Group is hiring a Customer Success Specialist to join Castle Connolly, a key subsidiary. In this role, you will be essential for delivering outstanding service, maximizing revenue, and exceeding team targets by managing existing physician accounts and upselling integrated packages.

What You'll Do

• Manage active existing physician and physician practice accounts on a day-to-day basis.
• Secure account renewals and upsell additional products and new opportunities.
• Onboard new accounts and ensure their prompt setup.
• Utilize CRM tools for record keeping and sharing account information.
• Collaborate with departments including research, marketing, editorial, social, and ad operations.
• Oversee partner operations, including invoicing and renewal agreements.
• Balance simultaneous projects, evaluate workload, and prioritize tasks based on impact.
• Respond and react in a timely manner to requests from peers and external customers.
• Clearly communicate & set expectations, while taking ownership of deliverables and meeting deadlines.

What We're Looking For

• 1-3 years of sales account management experience.
• Organizational skills with the ability to manage multiple projects and deadlines simultaneously.
• Detail-oriented with the ability to follow through on commitments and deliverables.
• Professionalism, responsiveness, and a customer-first attitude in all interactions.
• Strong problem-solving and troubleshooting abilities; proactive and solution-focused mindset.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Excellent written and verbal skills.
• Experience with sales teams, sales partners, or B2B customers.
• Experience with PowerPoint, Excel, and email marketing platforms.
• A Bachelor’s degree.

Nice to Have

• Previous exposure to the healthcare industry and/or healthcare providers.
• Experience with CRM systems, Salesforce is preferred.

Technical Stack

• CRM systems, Salesforce
• PowerPoint
• Excel
• Email marketing platforms

Team & Environment

You will be a member of the Account Management team, reporting to the Manager of Customer Success. The culture emphasizes collaboration, innovation, and a bias toward action.

Benefits & Compensation

• Robust health and wellness benefits: medical, dental, vision, life, and disability.
• Flexible Spending accounts.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Pregnancy and Parental leave.
• Family Planning Support via Maven.
• Flexible Time Off.
• Volunteer Time Off.
• Fitness Reimbursement.
• Employee-focused engagement and education programs.

Work Mode

This is a remote position open to candidates located in the Eastern United States.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.