Apna is looking for an EUC/IT Support Engineer L2 to provide comprehensive support for our end-user computing environments. Your work will ensure smooth day-to-day IT operations by supporting devices, resolving technical issues, and enhancing the user experience across macOS, Windows, and mobile platforms.

What You'll Do

Support Apna's IT Operations and address user tickets regarding hardware, software, and networking.
Conduct remote troubleshooting to diagnose and resolve technical issues.
Install and support end-user devices, including authorised software, patches, and upgrades.
Build packages and administrate Mac, Windows OS, and IOS/Android devices through MDM.
Create technical documentation and Standard Operating Procedures (SOPs).
Participate in the implementation and support of IT-related policies.
Manage assets, maintain inventory details, regularly update asset transactions, and share MIS reports.

What We're Looking For

3-4 years of relevant experience in IT support or similar roles such as Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician.
Hands-on experience with Windows, macOS, and Linux operating systems.
Good knowledge of productivity tools like Google Workspace, Microsoft 365, Slack, and Jira.
Experience with MDM platforms such as Jamf, Intune, Kandji, or WS-1.
Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.
Familiarity with IT ticketing systems and asset management tools.
Proficient in diagnosing and resolving hardware, software, and network connectivity issues.
Strong troubleshooting and critical thinking skills, with the ability to perform remote troubleshooting.
Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom).
Good communication skills with a positive and professional attitude.