About the Role
This role involves delivering advanced technical support for Infor CSI (SyteLine), diagnosing and resolving complex system issues, and working closely with internal teams and end users to maintain efficient ERP operations.
Responsibilities
- Diagnose and resolve technical issues related to Infor CSI (SyteLine) systems
- Provide second-tier support for ERP software used in manufacturing operations
- Analyze system errors and implement corrective solutions
- Collaborate with IT and engineering teams to ensure system stability
- Document technical problems and resolution steps
- Support software updates, patches, and system upgrades
- Assist with user training and support materials
- Monitor system performance and recommend improvements
- Troubleshoot database connectivity and performance issues
- Work with vendors to escalate and resolve critical bugs
- Maintain accurate records of support tickets and resolutions
- Respond to urgent system outages and production issues
- Configure ERP modules based on business requirements
- Validate data integrity across integrated systems
- Assist in testing changes in development and staging environments
- Ensure compliance with internal IT policies and standards
- Participate in root cause analysis for recurring issues
- Support integration between ERP and other enterprise systems
- Provide after-hours support during critical incidents
- Coordinate with external consultants when needed
- Track key performance metrics for support operations
- Escalate complex technical problems to development teams
- Maintain knowledge of Infor CSI updates and features
- Assist in disaster recovery planning for ERP systems
- Ensure secure access controls within the ERP platform
Compensation
Not specified
Work Arrangement
Hybrid
Team
Engineering and manufacturing technology support team
Why This Role Matters
This position plays a critical role in maintaining the reliability and efficiency of core business systems that support manufacturing and engineering operations. The engineer ensures minimal downtime and smooth ERP functionality across multiple departments.
Technology Environment
The role operates within a hybrid IT infrastructure using Infor CSI (SyteLine) as the primary ERP platform. Systems are integrated with production, inventory, and financial modules across distributed locations.
Not specified
