Responsibilities
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive and Win as a team) as we scale globally and across new offices
Requirements
- 5+ years of experience in Enterprise, Strategic, or Senior Implementation Consultant roles; Delivery Manager, Deployment Specialist, Engagement Manager, Senior Consultant, Scrum Master, or Project Manager. Enterprise SaaS experience preferred.
- Bilingual (Spanish and English) is required
- Strong spoken and written language skills for working with multiple teams and publishing documentation
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Diplomacy, tact, and poise under pressure when working through customer issue.
- Bachelor’s degree from a 4-year institution
- Candidate must be based in Mexico, or willing to relocate
Nice to Have
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving a large and complex customer base in B2B SaaS
- Thrives in an unstructured, fast-paced, and change-heavy environment
- Experience working with different countries of the LATAM regions preferred, but not required
- Experience working in Tech Touch Engagements
- Experience using Customer Success Platforms
Additional Information
- Relocation assistance will not be provided for this role.
- This position requires travel up to 30% of the time and proximity to an international airport.
