Responsibilities
- Collaborate with cross-functional account teams and Atlassian partners during customer discovery to understand the customer's current situation, identify business challenges, and connect them to appropriate Atlassian platforms and solutions.
- Identify and explore additional opportunities for expanding product or solution usage across accounts.
- Investigate, uncover, and assess client pain points.
- Serve as a trusted technical advisor for Atlassian software during the pre-sales process, demonstrating the software's value and its impact on work processes.
- Maintain a broad knowledge of all Atlassian products and solutions, and articulate a compelling narrative of how they integrate to enhance team effectiveness.
- Deliver tailored, value-driven demonstrations that address customer needs.
- Understand, manage, and guide the customer's technical requirements during the sales process to secure their commitment to Atlassian as the optimal choice.
- Proactively build strong relationships with assigned sales counterparts, regularly discussing pipeline, current and upcoming opportunities, needs, bidirectional feedback, and ways to improve the sales cycle.
- Gather, track, and document customer feedback and competitive intelligence, and advocate for internal development by sharing insights with product management.
- Continuously learn, develop, and refine pre-sales skills, product knowledge, solution and platform expertise, sales processes, and understanding of Atlassian product advancements.
Requirements
- At least 5 years of experience working with enterprise customers in a pre-sales role.
- Excellent communication and strong presentation skills for audiences at various levels.
- Exceptional agility to accomplish tasks as needed.
- Fluency in French.
- Proficiency in either Spanish or Italian.
- Customer-centric mindset.
- Proven ability to build executive-level relationships with customers.
- Capability to mobilize internal teams across the company to collaborate and meet customer needs.
- Creative problem solver who can interpret complex business issues, simplify them into solutions, and work with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.
- Comfortable in both business and technical contexts, interacting with executives or engaging with technically proficient audiences.
- Enjoys learning and continuously growing and challenging oneself.
- Open to giving and receiving feedback.
- Tolerates failure, loves winning, and dislikes losing.
- Passionate about ensuring customer and company success.
