Steer Health is hiring an Enterprise Customer Success Manager to lead long-term success for hospital and health system customers. As the primary owner of the customer relationship post-sale, you will drive adoption, retention, and expansion within complex healthcare organizations.
What You'll Do
- Serve as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customers.
- Own customer success, retention, and growth from onboarding through renewal and expansion.
- Collaborate with Sales on handoffs to ensure customers are set up for success from day one.
- Coordinate with internal Implementation, Product, and Engineering teams to execute smooth onboarding, product rollouts, and ongoing support.
- Lead regular check-ins, QBRs, and strategic planning sessions to align product usage with customer goals.
- Identify and close upsell and expansion opportunities by aligning customer needs with Steer’s value proposition.
- Track account health, mitigate risks, and proactively drive retention strategy.
- Advocate for customer needs internally to influence roadmap and service improvements.
- Contribute to scaling the Customer Success function—processes, playbooks, systems, and best practices.
What We're Looking For
- 5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company.
- Strong experience working with healthcare systems, hospitals, and multi-site provider groups.
- Proven track record managing a book of business with quota accountability for retention, upsell, and expansion.
- Ability to navigate cross-functional teams internally to align implementation, product, and support resources around the customer.
- Excellent communication skills—confident working with healthcare/hospital stakeholders from operational teams to C-level executives.
- High sense of ownership, accountability, and follow-through.
Technical Stack
- HubSpot
- Jira
Team & Environment
You'll join a small, nimble team and collaborate closely with Sales and Implementation teams.
Benefits & Compensation
- Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes.
- High Ownership: You’ll be the strategic lead and go-to contact for some of our most important customers.
- Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow.
- Flexibility: Fully remote role with flexible hours and strong autonomy.
- Career Growth: Significant opportunity to grow your career as Steer scales.
Work Mode
This is a fully remote position.
Steer Health is an equal opportunity employer.
