Gravity Sketch is seeking an Enterprise Customer Success Manager to play an instrumental role in securing the long-term success of our most important customers and our business. You will own the customer journey post-sales, ensuring they obtain full value from our platform and helping to build the foundation for our customer success motion.

What You'll Do

Focus exclusively on strategic key accounts like Ford, GM, and John Deere.
Own your accounts and take full responsibility for their success, coordinating across Gravity Sketch to deliver outcomes.
Form a dedicated pod with an Account Executive and Lead Consultant for each account.
Build close relationships with customers, from end users through to senior management.
Partner with senior stakeholders to develop and execute a mutually agreed-upon success plan.
Teach and train customers to leverage product features, strengthening their knowledge and confidence.
Use quantitative and qualitative data to identify insights and drive actions within your accounts.
Build relationships with cross-functional teams including Sales, Product, Engineering, and Marketing.
Be the voice of the customer internally, informing other functions.
Collate and communicate product feedback based on personal experience and insights.
Actively contribute to the analysis, planning, and execution of customer success processes.

What We're Looking For

Considerable experience working in an enterprise customer success environment.
Proven responsibility for the growth and retention of a book of business.
Excellent structure, organization, and strong attention to detail.
Self-driven: Able to hit the ground running and execute quickly.
Passion and curiosity: Avid interest in VR, design, and understanding how products are made.
Grit: A positive attitude, strong team working skills, and hunger for success.
People-oriented: An excellent communicator—both written and verbal—in German and English.
Located on the East Coast US.

Nice to Have

Experience with software in the product design workflow (e.g., Gravity Sketch, CAD, Illustrator, Photoshop).
A footwear-focused design degree.

Team & Environment

You will join a lean but ambitious team of 50+ spread across the globe. For each account, you will form a pod with an Account Executive and Lead Consultant to ensure cohesive and effective customer partnership.

Work Mode

This is a global role operating from the East Coast US. Our culture emphasizes being a force multiplier, raising the bar, an owner mindset, resourcefulness, staying hungry, and empathy.

Gravity Sketch is an equal opportunity employer.